Customer Service

Frequently Asked Questions

For Information on how to order with us, payment options, shipping and delivery, and returns, please read our FAQs here.


Contacting Us

If you have any questions or queries, our friendly Store Teams are ready and happy to help you in any way they can. You can find your local store’s contact details here.

If you have any feedback or suggestions that you would like to leave, you can do so via the contact form here, or at our Retail Support Office in any of the following ways:

  • Phone: +61 3 9767 7700 (Mon-Fri 9:00am-5:30pm)
  • Email: info@esrgroup.com.au
  • Post: PO Box 4522, Dandenong South VIC 3164

Our Retail Support Office is located at 164-168 Atlantic Drive, Keysborough VIC 3173, Australia.

 

Terms & Conditions

For detailed terms and conditions, including our returns policy as well as information on stock availability and payment, please view our terms and conditions page online here

 

Privacy Policy

We respect your privacy, and are strongly committed to protecting your information. For further details, our privacy policy is available to view online here

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