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Terms and Conditions
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General
Illustrations, photographs and specifications are not binding in detail. We operate a policy of continual improvement in our product range. We therefore reserve the right to amend specifications and descriptions at any time without prior notice.
Stock Availability
ESR does endeavour to maintain good stock levels of all items. Due to unforeseen circumstances ESR from time to time cannot guarantee immediate availability as items do fall in and out of stock. If an item is out of stock then we will give you a best estimate of when the stock will become available again. Not all products are on display at all stores.
Payment
All goods require full payment before they leave the store or warehouse. Cash, money order or credit cards (VISA and Mastercard) are accepted for payment.
Installation
Please note all plumbing and electrical products must only be installed by a registered contractor.
Returns
ESR Group recognises the importance of complete customer satisfaction. Product returns due to change of mind or change of circumstance will be accepted at the discretion of ESR, where the following conditions are met:
(1) Goods must be returned within the timeframes set out below for Early Settler or Recollections products;
(2) Returned goods must be received in a re-saleable condition;
(3) Goods must be accompanied by the original Early Settler or Recollections invoice;
(4) Goods must be returned at the purchaser's cost.
Returns of Early Settler products for either refund or exchange can only be accepted within 7 days of purchase. Recollections products returned within 7 days of purchase/placement of order are subject to refund or exchange, however, goods returned beyond 7 days, but no later than 3 months from delivery, are subject to exchange or credit note (valid for a period of 12 months) only.
We cannot accept returns for non-standard merchandise, including damaged or discontinued items sold at reduced prices, made-to-order and non-standard-stock items.
Exchanges or refunds will be for the original purchase price of the item only - shipping, handling and insurance costs are non-refundable.
Faulty Products
ESR Group stands by the products it sells, and warrants all products for a period of 12 months. We will either repair or replace any items that appear faulty due to manufacturing defect or the like at our discretion, provided the original purchaser has proof of purchase and the claim for alleged damage/defect is within the 12 month period from the original date of sale. ESR Group reserves the right to inspect any claimed defective product to determine its liability under our warranty, and all claims must be accompanied by proof of purchase and details of the alleged defect.
Copyright
No part of this website may be reproduced in any manner without written permission.
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